Introduction:
The Unified Communications for Mobile Workers
Solution delivers the communications capabilities you need to keep
mobile employees productive at all times while maintaining maximum
operational efficiency.
Overview:
In today's fast-paced world, it's a given that enterprises rely on sales teams, executives, consultants, and other workers to be on the job while they're on the go. For these businesses and their highly mobile employees, success depends on their ability to communicate, both within the organization and with customer and partners, quickly, reliably, accurately, and cost-effectively, at all times. The Unified Communications for Mobile Workers Solution is comprised of a full range of services, Avaya applications, and third-party solutions to enable your enterprise to deploy a powerful and cost-effective mobile solution, quickly and easily. Services:
Avaya offers a comprehensive set of services to ensure an easy deployment and maintenance of the optimal solutions. Avaya Consulting and System Integration can provide a complete Enterprise Mobility Assessment to determine the best solution for your specific business needs. Once the solution is determined, Avaya offers Installation and Configuration, Diagnostics and Monitoring, and 24/7 support. Avaya Applications:
Avaya one-X™ Mobile is a software client family that enables mobile device access to advanced communications capabilities and features via an integrated GUI. Capabilities available include conference, transfer, call park, visual voicemail, corporate directory access, dial-by-PBX and user controlled call routing. Integration support includes Symbian, Windows Mobile, RIM, iPhone, Palm, Java, and WAP.
Extension to Cellular delivers one-number access by enabling calls to an employee's business number to ring simultaneously at the office and on up to four cell (or home) phones.
Avaya one-X™ Portal is a cost-effective, web-based software application that provides mobile employees with control of telephony, conferencing, messaging, and mobility administration, as well as access to corporate directories and personal contact information. Unified Communication Center customers can use any telephone and via speech commands gain access to calling and conferencing capabilities; voice, fax and email messages; enterprise directories and databases for contacts; and productivity tools such as calendars, contacts and tasks lists (Microsoft Exchange only). Unified Communication Center helps to enhance revenue generation activities, improve customer service, and enable enterprise associates to be more productive. Modular Messaging is a powerful IP- and standards-based voice and fax messaging platform with advanced capabilities such as Find Me/Follow Me and Tell Me, which allows mobile employees to intelligently screen calls and be alerted to high-priority calls any time, anywhere. Modular Messaging is all about delivering more flexibility and choice in the best messaging productivity tools to improve customer satisfaction, lower costs and drive revenue for an enterprise or organization. Enterprise Mobility User is a feature of Avaya Communication Manager that allows mobile employees to extend capabilities of their headquarter/office phones to remote desktop phones, including speed dials, voicemail, and other settings. Third Party Solutions: As part of our Developer Connection program, all products are tested for compliance with Avaya solutions. Capabilities available via Avaya partners include: - Access Points for connectivity via Wi-Fi and Wi-Fi/Cellular solutions
Cellular Gateways, enabling all enterprise-based cellular calls to be considered in network, to significantly reduce cellular phone bills Integration of mobile email devices Interactive voice and web applications development Development efforts in unified communications, business continuity, and specialized solutions Solutions that transform the way employees interact through a portfolio of speech technologies
Business Benefits• Improved accessibility and responsiveness to
customers and colleagues while away from office • Separated business and personal reach numbers let
mobile workers control their accessibility • Improved productivity of mobile employees through
easy access to enterprise telephony and unified communications
features • Reduced mobile costs through better integration of
mobile phones into corporate infrastructure • Enhanced productivity by enabling employees to
quickly respond to emails, accept and make meeting appointments and
access directory while mobile
RESOURCESFact Sheets
White Papers
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