Proactive Contact Management - Solution Overview

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Overview

Description

Components

Resources

Introduction:

Proactive Contact Management expands the role of contact centers, adding campaign management and worker productivity tools that enable more transactions per hour, more effective customer interactions, and greater operational efficiency across the entire enterprise.

Overview:

Avaya Proactive Contact Solutions deliver best-in-class efficiency and effectiveness to today's contact center, as they optimally manage calls to and from customers.

Business Benefits

• Avaya Proactive Contact Management solutions help businesses maximize Return on Investment (ROI) for single or multiple locations.

• Optimized profitability in the contact center:

• Efficiency tools like Agent and List Aggregation, Load Balancing and Regulatory Compliance (FCC) drive down agent idle time and increase right party connects.

• Effectiveness tools like Consolidated Reporting and Monitoring and simplified Administration and Management allow agents personal ownership in selected accounts and deliver more promises-to-pay and fewer abandons.

• Increased revenue by helping customers identify more intelligent up-sell and cross-sell opportunities.