Business environments change constantly, bringing new priorities and projects, and fluctuations in available and knowledgeable resources. Avaya Global Services complements your internal resources by providing professionals with unique skill sets, knowledge from our extensive experience, and the ability to handle peak work loads. Our Product Support Options provide businesses on-site and/or remote technical assistance outside the terms of an Avaya service contract. Product Support Options give organizations immediate access to trained Avaya experts and tools on an as-needed basis to fill gaps in staffing for planned or unplanned projects. Businesses can eliminate the need to hire temporary or permanent resources by using Avaya staff for overflow work and peak volumes.
Benefits• Protect productivity of your in-house resources when you free up your staff by relying on Avaya resources for special needs. • Re-focus your team on your primary business objectives by putting Avaya resources on those necessary, but attention-diverting projects. • Reduce staffing and training costs—Avaya experts can handle complex work and unique projects and can mentor and educate your in-house staff.
OFFERINGS• Remote Support Services for Communications Process Manager • Per-Incident Product Support • Moves, Adds, and Changes (MACs) • Technical Consulting • Remote Back-Up Administration
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