Getting the most out of IP telephony for your business presents several IT challenges. While it's important to monitor your network, it is equally important "how" you monitor a network and the degree of internal support you have. Also key to achieving and maintaining optimum communications performance is ensuring that systems are running current software and integrating properly with the network. Avaya gives you access to the best tools, information and expertise in order to optimize network uptime and minimize your business risk while ensuring quality of service. With our IP Support services, Avaya delivers prompt notification of service outage events in your IP telephony network, which keeps you informed and aware of critical service-affecting information. And we offer cost-effective services to help manage software updates. Our proactive, secure support gives you the peace of mind that your converged network will have a high quality of service and your business will run more smoothly.
Benefits• Minimize downtime with proactive support for your current IP telephony applications on both voice platforms and multi-vendor data networks. • Reduce expenses by increasing efficiencies, effectively eliminating the need to purchase network management tools and continually train IT resources. • Maintain visibility and control into your network performance via our shared accountability model • Augment in-house resources with additional support for your network management processes. • Free senior in-house technical resources from routine tasks so they can focus on your business priorities.
OFFERINGS• Proactive IP Support • Software Release Management for IP Systems • Product Correction Support for TDM or IP Systems
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