| A PC-based phone management console, IP Office SoftConsole has been specifically designed to benefit businesses through improved operator service. Deployment of the IP Office SoftConsole provides the operator with the correct information to prioritize call handling and give the appropriate response to the caller. At the same time, the operator can maintain visibility of the number and type of calls waiting and so ensure that clients are greeted in a professional manner, enhancing the image of the company.
What's New With This ReleaseWith IP Office R4.0, SoftConsole has a new look and
feel similar to IP Office Phone Manager and other Avaya software
applications.
Business Benefits• Simple point and click access to commonly used
communications features • Enhances productivity • Supports more effective call handling—increasing
customer satisfaction
FEATURES• Caller ID/Name Presentation • Multiple Operator Profiles • Script Files • Conferencing • Conference Rooms
TECHNICAL | | RESOURCESCase Studies
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