Avaya IP Office, equipped to support the Compact Contact Center application, is the leading customer service platform for small and midsize businesses. Compact Contact Center is a highly modular solution designed for companies that need a sophisticated inbound call management solution for their customer service needs.
What's New With This ReleaseA significant number of the new features within Compact Contact Center V5 increase the level of integration between IP Office and Microsoft CRM by providing enhanced reporting capabilities. Compact Contact Center V5 now supports Crystal Reports to provide a fast, flexible way to transform and present data in Web and Windows applications for a dynamic, interactive end-user experience. In addition to the 75 existing pre-defined reports, the Compact Contact Center V5 reporting package includes the ability to create three custom reports.
Business Benefits• Improve customer relationships—get the call to the
right person as quickly as possible. • Enhance agent productivity with tools and inbound call management capabilities. • Measure your customer service performance—always
know how well calls are being handled. • Manage every measure (manually or automatically) in your contact center using multi-level auto attendants, advanced call queuing announcements, an intuitive Windows® look-and-feel interface for complex scenarios, and customizable voice recording.
FEATURES• Management by exception • Customer Interaction Option
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