Interaction Center is the Avaya Customer Interaction Suite software platform for enterprise class management of multimedia communications: voice, video, email, web chat, and IP telephony. Support from Avaya Global Services
Avaya Contact Center Consulting & Systems Integration provides the resources, expertise and tools needed to ensure customers properly integrate and deploy their contact center applications for optimal results. This portfolio delivers the flexibility to select one service or an entire suite of services to match particular needs and technical expertise. For continuous, comprehensive, and cost-effective coverage of Contact Center applications and solutions, Product Support Services help ensure maximum system performance, reliability, and availability. Product Support allows organizations to stay focused on core objectives while helping to ensure that their critical communications applications operate smoothly.
What's New With This ReleaseSIP Services is an optional configuration within Interaction Center 7.1 foundation software. It introduces SIP within the context of a true multi-channel contact center environment. Advanced Interaction Center capabilities for routing, integration, context delivery, and reporting are used within a full end to end SIP solution.
Business Benefits• Optimize customer experiences and agent effectiveness and
efficiency • Uniformly support any end customer preferred media - voice, video,
email, web, SMS, self service • Utilize enterprise business rules and customer segmentation data to
define contact treatment and achieve service level objectives • Centralize management and administration of business rules,
workflows, agents work items and task loads
FEATURES• Contact Engine • Business Advocate • SIP Services • Inbound Voice Contact Management • Email Contact Management
TECHNICAL | | RESOURCESApplication Notes
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