Avaya Application Enablement Services provides an
enhanced set of telephony APIs (Application Programming
Interfaces), protocols, and Web Services. Application Enablement
Services makes the full-functionality customization
capabilities of Avaya communication solutions accessible by
corporate application developers, third party Independent Software
Vendors (ISVs), Authorized BusinessPartners, and Systems
Integrators.
What's New With This ReleaseApplication Enablement Services 4.2 introduces two major elements. Support for the IBM Lotus Sametime environment, including click-to-call and other telephony features, is added. Also, Enterprise Wide Licensing, so that users have the ability to deploy licensing across multiple servers that they have deployed, is added.
Business Benefits• Improve worker efficiency and productivity by
eliminating manual dialing and driving all communication operations
to a single desktop interface (i.e., Microsoft OC or IBM Sametime
client). • Leverage Web Services interfaces to more efficiently
develop and integrate applications for business
solutions. • Favorably impact Total Cost of Ownership with the
latest IP-based call recording solutions. • Utilize a secure, load-balanced, and redundant
communication link to Avaya Communication Manager to increase
uptime for critical applications and lessen
disruptions. • Discover new levels of support from Avaya via the
Avaya DevConnect Program. For enterprises looking to create their
own applications, we provide Software Development Kits (SDKs),
training, tools, documentation, and developer
support.
FEATURES• Click-to-Communicate Telephony Integration • Expose Key Telephony API/Functions via Web Services • Bundled or Software Only Deployment Solution • Secure Application Link
TECHNICAL | | RESOURCESApplication Notes
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