Communications Enabled Business Processes
Avaya Communications Enabled Business Processes (CEBP) is a holistic combination of software, consulting, and support services that integrate Avaya Intelligent Communications into business processes, making it possible to sense events in real-time, orchestrate, and track actions for a more responsive organization.

 Communications Platform
Improving business operations and processes with communications applications leads to productivity increases and better customer service. Intelligent Communications platforms from Avaya provide the foundation for creating and deploying applications, either as standalone solutions or that work in conjunction with existing applications.

 Converged Infrastructure
Avaya provides reliable communications infrastructure consisting of gateways, servers, switches, and WAN access devices. These products offer connectivity, high availability, and security for businesses large and small.

 Intelligent System & Network Management
Software and tools from Avaya are designed to monitor, optimize, and manage IP communications networks. Available in several packages, these products meet the needs of every enterprise.

 Products for Midsize Business
Avaya meets the unique requirement of midsize businesses for a cost effective, easy-to-deploy communication system. Powerful enterprise level capabilities are extended and tailored for these companies including call processing, call accounting, contact center, messaging, mobility, and conferencing.

 MultiVantage Communication Services
These services provide a software platform and APIs that enable applications development to leverage the power of Avaya communication solutions.

 MultiVantage Telephony Applications
These applications are the next generation of Avaya call processing software that is open, scalable, and highly reliable. Capabilities include system management, intelligent routing, enterprise communications networking, and application integration through programming interfaces.

 Products for Small Business
Avaya communications solutions for small businesses are designed to streamline communications and nourish customer relationships. Today small businesses need more than just phones to stay in contact with customers.

 Unified Access
Unified Access devices intelligently connect people regardless of mode, location, or technology. The Avaya one-X™ products offer SIP-based collaboration; mobile applications for laptops, cell phones, and hand-held devices; software for leading mobile smart phone platforms; access to features of Avaya Communication Manager; and much more.

 Unified Communications
These solutions enable faster and more effective communications and collaboration across your enterprise. Applications include telephony, conferencing, email, voice mail, instant messaging, video, and collaboration across a variety of interfaces be it PC or web-based clients, telephones and mobile devices, or speech.

 Customer Interaction Suite of Applications
This suite of applications from Avaya help contact centers and call centers manage operations effectively to deliver superior customer service.