The hospitality industry is keenly aware of its susceptibility to disruption from global events such as political disputes, economic volatility, natural disasters, and terrorist attacks. Recent history has made this risk clear to all. In today's environment, providing guests with the desired experience in a high-quality, consistent manner can be a formidable challenge. However, customer loyalty depends on the ability to do so. Leading hospitality firms must leverage every possible advantage in the ongoing battle to attract and retain customers, including the use of technology. The Avaya Intelligent Communication Solutions provide powerful technology for just such an advantage, whether in the area of customer experience, process efficiency, or productivity. | 
