Youth Development, Inc. in New Mexico is using an Avaya IP telephony system to improve its client services and better control its communications costs.
ImpreMedia, the No. 1 Hispanic news and information company in the United States in online and print, is using IP technology from Avaya to improve contact center and customer service operations.
Avaya leads the worldwide contact center market, according to Gartner's new report on this key market driving customer service for companies around the globe.
Speech application developers now have access to a free suite of pre-packaged, re-usable speech dialog components from Avaya that simplify the creation of interactive voice response applications.
Avaya has added innovations in unified communications over wireless networks, and contact center software to improve customer service, to its portfolio of communication applications patents.
Avaya created a wholly-owned subsidiary that will focus on sales, service and solutions for the U.S. Government. The new subsidiary, Avaya Federal Solutions Inc., launches August 1, 2008.
