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• 67% of US executives believe it is critical to be available 24/7 for customers.
• In 2008, 72% of the US workforce will be remote and mobile.
 
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Midsize Business
Midsize Business
arrowDiscover MultiVantage Express, an all-in-one solution for company wide communications. A single server with a suite of integrated applications delivers telephony, messaging, mobility, and conferencing.
Key Topics:
arrowCall Center vs Contact Center
 Learn what's possible when you advance to a new level in customer service and support.
arrowCall Center Resource Management
 Get ideas for how to manage resources and improve the operational efficiencies of your contact center.
Featured Customers:
PC_Commerce_Bank
arrowCommerce Bank Connects and Saves!
 Watch the video to see how Commerce Bank relied on Avaya project management to implement Intelligent Communications that connected 200+ branches and saved more than $2 million.
Featured Products:
MeetingExchangeExpress
arrowMeeting Exchange Express
 This manageable, affordable solution offers enterprise-class conferencing capabilities to smaller businesses. Avaya makes it simple to deploy, manage, and use conferencing as an everyday tool.
Customer_Interaction_Express
arrowCustomer Interaction Express
 This comprehensive multi-channel communications suite integrates voice, e-mail, fax and SMS communication channels into a single contact center solution.
one X Mobile Edition
arrowone-X Mobile Edition
 This client software for leading mobile smartphone platforms transforms a mobile phone into a full-featured office deskphone.
Thought Leadership:
PC_Midmarket_Comm_Sol_for_Dummies
arrowMidmarket Communications Solutions for Dummies!
 Use big-company features to deliver high-touch service. Learn how advanced technologies like IP telephony, SIP, and SOA can improve interactions with customers, suppliers and employees.
PC Contact Centers for Dummies
arrowContact Centers for Dummies!
 This book defines what makes a good contact center, ways to improve a contact center, the latest technological enhancements, how to set performance targets and manage results, plus much more!
Unique Comm needs of Midsize
arrowThe Unique Communications Needs of Midsize Businesses
 Forrester Research mid-market expert Michael Speyer defines the unique communications needs of midsize businesses and the best ways for such firms to leverage and buy communications technology.
Demo our Solutions:
arrowSeamless Conferencing with Meeting Exchange for Sametime Collaboration Solutions
 Discover the features and benefits of integrating Avaya Meeting Exchange conferencing with IBM Lotus Sametime Instant Messaging and Web Conferencing
arrowExperience MultiVantage Express
 Discover the MultiVantage Express single-server solution that delivers built-in applications for consistent, reliable, affordable communications to one or many of your company's locations.
Snapshots:
oneX Mobile Edition
arrowone-X™ Mobile Edition
 Put your office and your personal life right in your pocket.
UC snapshot
arrowUnified Communications
 See how the tools you use to communicate can communicate with each other using Avaya Unified Communications.
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